Cassandra Strings Warranty on Instruments and Accessories

Cassandra Strings, Inc.’s limited warranty on instruments and bows applies to only the original purchaser. Instruments are warranted to be free of defects in material and construction for one year. Warranty on pegs, chinrests, endpins, tailpieces, mouthpieces, and ligatures is also one year. Open seams are covered for one year. Bridge defects are covered by this warranty for one year, not including warping, which is due to misuse. The limited warranty does not cover strings, reeds, or bow re-hairs. Damage caused by neglect or misuse of the instrument is not covered. Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect. Instrument adjustments to sound and feel are not covered by this warranty. Normal wear caused by normal use of warranted items is not covered by any warranty.  Cassandra Strings, Inc.’s stringed instruments have been made using traditional hide glue to help prevent cracks in the wood. All Cassandra Strings, Inc.’s instruments are stable at 40-50% humidity. Any cracks to the instruments are NOT covered as they result from improper care. All repairs and adjustments must be made by Cassandra Strings, Inc. This warranty becomes null and void if any repair or attempt to repair the instrument by the customer or by any unauthorized persons. This limited warranty policy does not cover damage to the finish (i.e. scratches, dents, and wear) in so far as they do not hamper the functioning of the instrument. Instruments sold from our rental inventory are not covered by any warranty and are not eligible for any extended warranty policies. Please call our office to discuss any extended warranty policies available to you.

Repairs are warranted for one year from the date of service. Bridge steaming to fix warping and bow re-cambering is not covered under any warranty. Cracks in instruments that are just glued and not cleated or patched in any way are not warranted.

Pricing Policies

Each instrument, bow, and case will be marked with a sticker or tag clearly stating the price for that item. Prices are not negotiable.

Prices for instruments and bows are carefully determined based upon the following:
1. Name and reputation of the maker
2. Origin- where the item was made {Italy, France, Germany, etc...}
3. Age
4. Condition
5. Overall appearance

Please note-account credit cannot be used toward consignment items, accessories, music, lessons, tax, and extended warranties.

Trade-in

Any instrument or bow purchased from Cassandra Strings, Inc. will be accepted for trade-in towards the purchase of a new or reconditioned, like, instrument or bow of equal or greater value. 100% of the purchase price of the original instrument or bow will be given as credit towards the purchase of a new or reconditioned instrument or bow, minus any recondition fees. Cassandra Strings, Inc. reserves the right to refuse to accept any instrument for trade because of damage, abuse, or repairs done by unauthorized persons. Trade-ins cannot be combined with any other credit offer, including rental credit. The owner of the instrument will be responsible for any repairs necessary to restore the trade-in instrument or bow into salable condition. Repair charges will be made according to rates in effect at the time of the repair.

Appraisals

Cassandra Strings offers written appraisals for insurance or donation purposes only. We do not write appraisals for use on sales of instruments.

Please call to make an appointment to have your instrument evaluated.

Forms of Payment

Cassandra Strings accepts Visa, MasterCard, Discover, Cash, and Check. Checks must have both the address and phone number written on them. A $30 fee applies for payment returned unpaid for any reason.

Financing

Financing is available; please inquire as to whether you qualify at the time of purchase.

Consignments

Cassandra Strings currently does not accept consignment instruments and bows.

In-Home Trials

Cassandra Strings offers complimentary one-week in-home trials of any bow or instrument.  A valid Credit Card and Drivers License/State ID is required. Anyone wanting to use this service must be at least 21 years of age. All trials must meet the approval of Cassandra Strings. If the item(s) on trial are not returned within the specified time frame agreed upon, Cassandra Strings reserves the right to charge the credit card on file the full price, regardless of the credit situation. Cassandra Strings only offers this to its local customers. We do not ship instruments, bows, or cases on approval or trial.